Imagine. Build. Repeat.

HyperTrack is the logistics cloud for modern commerce.

HyperTrack powers the world's logistics solutions and improves operations efficiency for global businesses. Our customers build delivery management, field service management and gig work solutions with our APIs, SDKs and applications. Our cloud processes 600M+ location pings per month to power over 3,000 location-aware apps spanning all inhabited continents.

HyperTrack's software for location-based logistics is used by businesses around the globe to manage deliveries, visits and rides for their fleets. HyperTrack-powered applications include last mile delivery, field service management, gig work, transportation management, workforce automation, on-demand delivery, supply chain and logistics, ridesharing, marketplace aggregators, package delivery, trucking and fleet management.

You will join a remote and global team distributed across the United States, Eastern Europe and India.

Our culture

MAKE CUSTOMERS HAPPY

We do what we do to make our customers happy

THE QUALITY-SPEED FLYWHEEL

We believe that quality begets speed and speed begets quality

RADICALLY OPEN COMMUNICATION

We value trust with our team, community, and customers

OWN THE OUTCOME

We are proactive about forming winning habits, and own the outcome be it success or failure

Our current openings (1)

Payment Operations Manager

Remote — US · Full-time · $120K–$150K + equity

About the role:

  • HyperTrack validates time & attendance for over a million shifts a month for staffing platforms. Our Closeout Copilot agents reconcile what happened on a shift so workers get paid right and clients get billed right. We're hiring the person who has actually lived this work — to own it, and to teach our agents how it's really done.

What you'll own:

  • Shift closeout end to end: worker-reported hours vs. facility records vs. location data — resolve the conflicts, get to a number everyone can live with.
  • Pay-dispute resolution: intake, evidence, decision, escalation — and the clock on all of it.
  • The rulebook: escalation tiers, refund authority, which source wins when records disagree. Our AI agents follow it; you write and audit it.
  • Billing and invoicing adjustments with clients when hours change after the fact.
  • The metrics that matter: time-to-close, dispute rate, adjustment leakage.

You:

  • 3+ years in payroll, billing, or payment operations at a staffing platform, gig marketplace, healthcare staffing agency, or workforce-management company.
  • You've personally closed timesheet disputes between workers and facilities — and have opinions about what a fair, fast process looks like.
  • Fluent in the tools of the trade (ADP, Gusto, Bullhorn, QuickBooks, or a VMS like Fieldglass or Stafferlink — and the messy spreadsheets between them).
  • Heads up — this is not a general finance role. Lending, loan servicing, AP/AR, or banking operations backgrounds without hourly-shift workforce experience are not what we are hiring for here.

Why above market:

  • Because the person who's done this for years is exactly who we can't fake. You'd own this function end to end, working directly with the product team building the agents.
Apply on LinkedIn

Or email vibes@hypertrack.com — a few lines on the gnarliest pay dispute you ever closed beats a cover letter.