Customer Story

Reimagining the Healthcare Staffing Industry by Connecting Clinicians and Facilities Directly to Improve Patient Care

Company

Location

Murray, UT

Founded

2018

Who is Nursa?

Nursa is a nationwide platform that exists to put a nurse at the bedside of every patient in need quickly and safely, removing the financial strain and operational gaps of traditional staffing methods.

Nursa’s real-time technology enables hospitals, health systems, skilled nursing facilities and community organizations to easily secure qualified, local nursing talent for per diem shifts.

The company streamlines the per diem process of filling shifts by connecting facilities directly to its network of available clinicians. Once a shift is posted, Nursa makes it immediately available to nurses and nursing assistants who can request to fill it.

Business Need for Location Intelligence

Nursa is rapidly growing as the preferred platform for hospitals and other healthcare facilities to staff shifts across the United States. As CEO Curtis Anderson evaluated the entire lifecycle of hiring with the Nursa platform, three areas showed a compelling business need for adding location intelligence:

Pre-shift

Preemptively addressing no-call no-show (NCNS) and/or late arrival situations

As a facility scheduler, when I schedule a clinician, I need visual confirmation that they are on their way and will arrive and complete their shift on time.
As a clinician, when I’m scheduled on a shift, I need reminders to help me arrive on time.

On-shift

Accurate shift reporting — automating clock in/out, mediating disputes, and proof of work

As a clinician, when I start a shift, I need an easy way to confirm my arrival so I can get paid instantly.
As a clinician, when I complete a shift, I need an easy way to confirm my shift so I can get paid instantly.

Post-shift

Accurate payments that are fair to the facilities and clinicians

As a facility decision maker or AP contact, when I receive an invoice, I need data to ensure it is accurate.
As a clinician, I want to be paid as soon as possible for the shift, based on the hours worked.

The Nursa team engaged HyperTrack, the leading location intelligence solution provider for shift work marketplaces, for a six-week rapid onboarding program.

Six-Week Onboarding

	Week 1	Week 2&3	Week 4	Week 5&6
Phase	Business Value Discovery and Scoping	Solution Planning and Implementation	App Rollout	The initial launch of location intelligence for the Nursa platform
Nursa team	CEO, CTO, Product Management Leader	CEO, CTO, Product Management Leader, Marketplace Billing and payments Engineering Lead , Engineering Manager and team members	CTO, Product Management Leader, Marketplace Billing and payments Engineering Lead, Engineering Manager and team members	CTO, Product Management Leader, Marketplace Billing and payments Engineering Lead, Engineering Manager and team members
HyperTrack team	CEO, VP of Product	VP of Product, VP Engineering and mobile team	VP of Product, VP Engineering and mobile team	VP of Product, VP of Engineering and mobile team
Objectives	Define the ROI thesis, success metrics, and user stories for the pilot. Define the pilot rollout scope and estimate volumes.	Create the production-ready build-out of the solution with the integrated architecture, workflows, and reporting/dashboards Engage legal and security to review documentation for the rollout	Rollout the Worker App iOS and Android updated builds with the HyperTrack SDK	Go live in the selected pilot scope and establish the ROI thesis. Go live for the initial launch for the worker segment with the updated app
Activities and key moments	HyperTrack and Nursa teams connected by Slack Demo of HyperTrack product Discuss and agree upon the business value delivered by HyperTrack for each phase of the shift lifecycle (Pre-shift, On-shift, Post-shift) Discuss and prioritize the use cases for the rollout	“Hello World” Proof of concept for HyperTrack - Nursa Integration completed Draw up HyperTrack and Nursa joint solution architecture Set up workers and places, create workflows to initiate and complete work tracking, and consume the data and views HyperTrack generates	Ensure the workforce has the updated app with permissions enabled Create Workers in HyperTrack for Nursa’s workforce and ensure tracking permissions and workflows are set up correctly	Start tracking shifts for segments in the pilot scope Review tracking data and validate worker presence during shifts and other questions for proof of work

Joint Solution Architecture

NURSA

Shift Management System

Orchestrate calling HyperTrack APIs to track shifts and receive updates

HyperTrack Cloud

NURSA

Ops Experience

HyperTrack dashboard

Consume shift-level tracking information in the UI and identify risks

NURSA

Clinician Experience

Nursa mobile app

Perform in-app actions to start and end work

Streamlining the Nursa Marketplace with Location Intelligence

The Nursa team is leveraging location intelligence from HyperTrack to improve fill rates by detecting No-Call No-Show (NCNS) sooner and backfilling with a nearby nurse or clinician. Impartial location data across the entire shift lifecycle lets Nursa pay clinicians based on the hours worked while giving facility managers complete visibility — minimizing payment disputes.

The team also looks forward to leveraging location data to predict NCNS with higher accuracy and roll out instant-pay solutions for the most reliable workers.

About HyperTrack

HyperTrack provides the building blocks to add location intelligence to shift work marketplaces, field service management, and CRM solutions such as HubSpot and Salesforce. Our APIs and SDKs for planning, assigning, tracking, and verification learn from ground-truth data to improve operational KPIs — fill rate, workforce reliability with lower NCNS, higher productivity, and on-time delivery.

HyperTrack provides workforce automation and proof-of-work solutions trusted by over 300 companies worldwide across technology, light industrial, security, retail, hospitality, healthcare, energy and transportation. Start building with the free trial at hypertrack.com.

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